Terms and conditions

1. Owner

The accommodation is managed by CALAFUSTERETA C.B., tax ID E55343727, Carrer Pi i Margall, 30, 17600 Figueres (Girona), Spain. Catalan Tourism Register number: HUTG-059493-42. Contact: info@calafustereta.cat · +34 661 814 272.

2. Scope and applicable rules

These terms govern bookings of Ca La Fustereta's tourist accommodation: La Casa Gran (second floor, up to 8 people), The Apartment (third floor, up to 2 people) and The whole building (both floors, up to 10 people). The accommodation is governed by Catalan Tourism Act 13/2002, Catalan Tourism Decree 75/2020 and consumer protection law. The person making the booking accepts these terms on their own behalf and on behalf of their party.

3. Booking, price and payment

The booking is confirmed once the payment has been processed and you receive the confirmation email. The total price shown before you pay includes the accommodation, cleaning, any supplements you choose and the Catalan tourist tax (clause 13).

You can pay by card (Visa, Mastercard, Apple Pay or Google Pay) through Stripe in two ways:

• Full payment of the total amount when booking.
• 50 % deposit when booking and the balance in cash on arrival. The deposit is part of the price and is refunded according to the cancellation policy (clause 4).

Cash payments are limited by law to under €1,000 (Llei 7/2012): the 50 % deposit option is only offered when the rest paid in cash is under €1,000. For stays under €1,000 in total, you can also pay the whole stay in cash on arrival and we refund the deposit paid by card.

Stays of 7 nights or more get a 5 % discount on the accommodation price, applied automatically.

4. Cancellation policy

Deadlines are counted from 3:00 pm on the arrival day (Catalan time). You can cancel with the link in your confirmation email or by writing to info@calafustereta.cat; refunds are made automatically to the same card and take 5 to 10 working days to appear.

If you paid the 50 % deposit and cancel between 5 days and 24 hours before arrival, the deposit covers 50 % of the price and is not refunded (except the tourist tax part); with more than 5 days' notice it is refunded in full.

The tourist tax (impost sobre les estades en establiments turístics) is only due for nights actually stayed: if the stay does not take place it is always refunded in full and is not counted when applying the percentage.

4 bis. Date changes

You can change your dates or number of nights from «My booking» or by writing to info@calafustereta.cat, always subject to availability.

• If the change costs more: if you paid by card, you pay the difference by card (or, if it is a request we accept, it is charged to the saved card); if you paid the 50 % deposit, the difference is added to the amount you pay in cash on arrival.
• If the change costs less (fewer nights or cheaper dates): it counts as a partial cancellation and the clause 4 scale is applied to the difference: more than 5 days before check-in, all of it is refunded; between 5 days and 24 hours before, 50 %; less than 24 hours before or once the stay has started (for example, if you leave early), nothing. The tourist tax for the nights dropped is always refunded. With the 50 % deposit, the cash still due on arrival goes down first and only what was overpaid by card is refunded. Whatever is kept when making the change is not refunded later if you cancel the booking.
• Instant change or request: the change is made on the spot, without our approval, if check-in is more than 5 days away or, at any time, if you are only staying longer or shorter. Otherwise (moving the dates 5 days or less before check-in) it is a request that we answer by email.

5. Security deposit and damage

The security deposit is €300 (The Apartment), €500 (La Casa Gran) or €800 (Whole house).

Card as guarantee. When booking on our website, the lead guest expressly authorises, in a separate checkbox, Stripe (our payment provider) to save the card used to pay as the guarantee for the deposit. Nothing is held or charged if there is no damage. CALAFUSTERETA C.B. may only charge proven damage to it, following the procedure in this clause. A hold for the deposit amount would only be placed with a new, separate authorisation from the lead guest.

We never see or store the card number, and the card is detached automatically 30 days after check-out, or the day after the booking is cancelled; while a damage claim is open, it stays saved until the claim is settled. Bookings made through other channels (Airbnb, Booking.com…) are covered by each platform's damage protection.

If there is damage:

• the condition of the accommodation is documented with photographs at check-in and check-out;
• we will notify you by email within 72 hours of check-out, with a description, photographs, the repair quote or invoice and the amount to be charged;
• you have 3 days from that notice to send written comments; if you do, we will review them before charging anything;
• after that period, the proven amount is charged to the saved card and we email you the receipt. If the card does not allow it, we will send you a payment link, payable within 15 days;
• if there is no payment or agreement, CALAFUSTERETA C.B. may claim the amount through the ordinary legal channels.

In the case of serious damage (structural, fire, intentional acts or an amount above the deposit), or if the lead guest agrees, CALAFUSTERETA C.B. may charge it to the saved card immediately, informing the guest by email at the same time with the details and evidence; comments may still be sent and, if they are well founded, the corresponding amount will be refunded.

Structural damage, fire or intentional acts may be claimed in full, regardless of the deposit amount. Normal wear and tear will not be claimed.

6. Charges for breaking the house rules and special charges

These amounts cover the reasonable cost of cleaning, repairing or replacing and are claimed with the procedure in clause 5: notice by email with photographs and supporting documents, and 3 days to reply. If the justified real cost is higher (a repair, for example), the real cost is claimed with the invoice. Damage is claimed separately.

Keys and access

• Lost keys or access cards: replacement cost, up to €50 per set (including a new lock barrel if needed).

Cleaning

• Extraordinary cleaning (accommodation left in a very poor state: rubbish, unwashed dishes, unusual dirt): €80.
• Hard stains on bed linen, towels, sofas or mattresses: specialist cleaning, €40 per item; if it cannot be saved, the replacement cost (for example, sheet set or duvet cover €60, towel €20, mattress protector €40).
• Smoking indoors: €150 for deodorising and cleaning.
• Unauthorised pet (except accredited assistance dogs): €100 for cleaning and disinfection.

Items

• Missing or broken items (kitchen utensils, crockery, bed linen, remote controls, appliances, decoration): the market price of an equivalent item, with the receipt or shop link, plus 10 % for handling the replacement, and at least €5 per item. If the next guest cannot use the accommodation normally because of it (for example, no pots to cook with or no bed linen), also the justified cost of replacing it urgently or of compensating them.

Use not booked

• Using the bike garage, the wash area or the workshop without the cyclist option: the cyclist option surcharge (€40 per night with La Casa Gran, €20 with the whole building) for the whole stay.
• More people than declared: €45 per person per night while maximum capacity is not exceeded, and €55 per person per night for each person above maximum capacity (clause 8), as well as the right to terminate the contract.

Living together

• Noise between 22:00 and 9:00 with a complaint from neighbours or other guests: €100 the first time and €200 if repeated, as well as the right to terminate the contract. If the Town Council fines the owner, the amount of the fine is also passed on.
• Unauthorised party or event: €300, plus cleaning and damage, as well as the right to terminate the contract.

If the contract is terminated for a serious breach (more people, parties, repeated disturbance or illegal activities), the nights not stayed are not refunded.

7. Check-in and check-out

• Check-in: from 3:00 pm to 9:00 pm.
• Early or late check-in: before 3:00 pm or after 9:00 pm, subject to availability. Please ask in advance; arriving outside these hours without notice may incur a €20 surcharge.
• Check-out: by 11:00 am.
• Authorised late check-out: until 2:00 pm, subject to availability, for €30. Please ask before your departure day.
• Unauthorised late check-out. There is little time to clean and prepare the accommodation between stays, so the following applies: first hour late, €50; second to fourth hour, €100 per hour; from the fifth hour, €150 per hour, up to the price of 2 nights in that accommodation at full occupancy (the day's rate plus the extra-guest supplement up to maximum capacity). If the accommodation is not vacated and is occupied for more days, each extra night is charged at the price of one night at full occupancy. In every case, if the delay prevents the next guest from checking in, the justified costs of rehousing or compensating them are also claimed.

The accommodation is for temporary tourist use (it is not a main residence or a residential lease under the Spanish Urban Leases Act). At the end of the stay it must be left free of people and belongings; otherwise CALAFUSTERETA C.B. may ask the authorities for help to recover possession.

8. Capacity and guests

• The Apartment: up to 2 people (adults and children aged 2 and over) plus up to 2 babies.
• La Casa Gran: up to 8 people plus up to 4 babies. The price includes 4 guests; from the 5th, €30 per person per night.
• The whole building: up to 10 people plus up to 6 babies. The price includes 6 guests; from the 7th, €30 per person per night.

Babies (under 2) do not count towards capacity but must be included in the booking. You may not host more people than declared or than the maximum capacity; if this happens CALAFUSTERETA C.B. may terminate the contract.

9. The whole building

The whole building includes La Casa Gran and The Apartment for a single group. It can only be booked when both floors are free on all dates, and booking it blocks both. The price is the sum of both floors' rates and cleaning, with 6 guests included.

10. Cyclist option

The cyclist option can be added to La Casa Gran (€40 per night) or The whole building (€20 per night, as exclusive use of the building is already included). It includes:

• A closed garage with a stand for each bike.
• A bike washing area and a workshop with tools and a pump.
• Exclusive use of the building: with La Casa Gran, The Apartment on the third floor stays closed (nobody stays there). Capacity remains 8 people.

If you cancel less than 7 days before arrival, the cyclist supplement is not refunded, because the other floor has been blocked for you. The rest of the amount follows clause 4.

11. House rules

• No smoking indoors. Smoking is allowed on the terraces, away from doors and windows.
• Pets: not allowed, except certified assistance dogs (Catalan Act 19/2009), which must be announced in advance.
• Quiet hours: from 10:00 pm to 9:00 am no noise is allowed inside or on the terraces (Figueres civic bylaw and Catalan Act 16/2002). If the town council fines the owner because of a noise incident, the amount may be passed on to you.
• Parties and visitors: no parties and no more people than declared without written permission.
• Illegal activities: forbidden; they lead to immediate termination of the contract.
• Breakdowns and incidents: please report them as soon as possible (+34 661 814 272) so we can fix them.
• Neighbours and waste: please respect the neighbours and shared areas, and sort your waste using the Figueres bins.

12. Guest registration

Under Spanish Royal Decree 933/2021, all travellers must be registered, including minors. Anyone aged 14 or over must show an ID card or passport; for children under 14 we record their details without a document; and for every minor we must record their relationship to the responsible adult. In Catalonia this information is sent to the Mossos d'Esquadra (Catalan police). With the booking confirmation we send you a link to fill it in online, and a reminder 7 days before arrival; the data is stored encrypted and can be corrected until check-out day. Check-in is not possible without these details, because the law does not allow us to accommodate unregistered guests: if they are missing on arrival and cannot be completed there and then, CALAFUSTERETA C.B. may terminate the contract and the cancellation policy in clause 4 will apply as if the booking had been cancelled on the check-in day.

13. Tourist tax

The Catalan tourist tax (Act 2/2026) is included in the price and paid by CALAFUSTERETA C.B. to the Catalan Tax Agency:

• €1.75 per person per night until 31 March 2027, and €2.50 from 1 April 2027.
• Up to 7 nights per person.
• Children under 17 are exempt.

14. Minimum stay

The minimum stay is 2 nights. It may be longer on special dates; this is shown in the calendar before you book.

15. Liability

CALAFUSTERETA C.B. is liable for damage caused by poor maintenance of the premises or by its own negligence, and never limits its liability for personal injury or for its own breach of contract. It holds civil liability insurance.

It is not liable for damage it is not responsible for:

• Accidents due to improper use of the premises, equipment or furniture, or caused by the guests themselves.
• Acts of third parties unrelated to CALAFUSTERETA C.B., such as other guests or unauthorised persons.
• Valuables not looked after with normal care (please do not leave them in view or in vehicles).
• Utility outages (water, electricity, gas, internet) caused by the suppliers or external causes; we will do our best to solve them quickly.

Garage and bikes. The garage is closed and reserved for guests of the building: safer than the street, but without the cyclist option it may be shared by guests of both floors. CALAFUSTERETA C.B. is liable for damage due to the garage being in poor condition or to its own negligence (for example, a broken lock left unrepaired). For valuable bikes and equipment we recommend the cyclist option (exclusive use of the building and garage) and specific insurance.

Forgotten items are kept for 30 days; shipping is paid by the guest.

16. Lead guest

The person making the booking must be of legal age and present during the stay. To change the lead guest for a justified reason, please ask in writing at least 24 hours in advance and wait for our confirmation.

17. Subletting

The accommodation may not be sublet, transferred or advertised on other platforms, and you may not host people not declared in the booking. Doing so is grounds for termination of the contract.

18. Fraudulent bookings

We may cancel a booking made with false or third-party details without authorisation, or with an unauthorised means of payment. In such cases the appropriate amount will be refunded after deducting proven losses, and the facts may be reported to the authorities.

19. Obvious pricing errors

If, because of an obvious technical error, the price shown is clearly different from the real one, we will offer to confirm the booking at the correct price or cancel it with a full refund within 14 days.

20. Changes due to force majeure on our side

Only in cases of force majeure (fire, flood, serious breakdown, an order from the authorities or a disaster) may we change a confirmed booking. You will be able to choose equivalent dates at the same price or a full refund within 14 days.

21. Right of withdrawal

Under article 103.l of the Spanish Consumer Protection Act, the 14-day right of withdrawal does not apply to accommodation services for specific dates. You can cancel according to clause 4.

22. Invoices

A simplified invoice is issued by default. If you need a full invoice, ask at info@calafustereta.cat with your tax details within 30 days of departure.

23. Complaints

Official complaint forms are available at the accommodation and online from the Catalan Consumer Agency (consum.gencat.cat). You can also write to info@calafustereta.cat; we will reply within 30 days. CALAFUSTERETA C.B. does not take part in any consumer arbitration scheme.

24. Data protection

How we process your data is explained in our Privacy Policy.

25. Applicable law and jurisdiction

These terms are governed by Spanish and Catalan law. If you are a consumer, you may bring claims before the courts of your place of residence, and those are the courts where CALAFUSTERETA C.B. could, if necessary, bring a claim against you.

26. Languages and changes

These terms are available in Catalan, Spanish, English and French. If in doubt, the Catalan version applies, always without prejudice to the interpretation most favourable to the consumer. Each booking is governed by the terms in force when it is confirmed.

27. Emergencies

In an emergency call 112, then let us know on +34 661 814 272. Evacuation instructions and useful numbers are available at the accommodation.